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Your gifts will arrive with your first issue, unless you are based in Australia, New Zealand or the US, in which case they will be sent separately. Please allow between 15 and 30 business days from the receipt of your issue; heavier parcels will take longer to arrive.

If you do not receive your gifts as specified above, please call us on +44 (0) 20 7725 4349 or email subscriptions@monocle.com.

Top-up issues are delivered by standard mail (non-trackable) and are dispatched from our distributor in Germany within seven business days. We do not provide shipping confirmation but do offer an estimated delivery timeframe of between five and 30 working days, depending on the country of destination.

For further information about delivery times, please see our shipping FAQ page. To contact us about a claim please email subscriptions@monocle.com or call us on +44 (0) 20 7725 4349.

Your first issue is determined by our publishing schedule. You can check the estimated date of delivery of your issues by logging into your account using the email address and password that you used to sign up to the subscription. You can also see a list of all of the issues that you are due to receive under your current subscription.

Information regarding our publishing and delivery schedule will also be provided on the subscription confirmation email. If you have any further queries regarding this schedule, please contact subscriptions@monocle.com.

You can cancel the auto-renewal feature on your Monocle account from the day you subscribe, by accessing your subscription page. Click on ‘Manage subscription’. In this section, you will be able to cancel your auto-renewal.

Please note that when you deactivate auto-renewal, we will not process any future payments. You will still receive the remaining issues of your subscription and have access to your monocle.com account until the subscription expires.